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"Beyond the professional rewards and social approval of writing thank-yous, sending thank-yous makes everyone smile: you, the writer, for having expressed your gratitude, and the recipient for being remembered and appreciated. Thank-yous help people feel valued."
"Below are tips to help you write mighty thank-yous that bring smiles to all. If you have others, please share them in the comments."
Read the full article by Lynn Gaertner-Johnston (photo, left) ...
"The customer service mistake that nearly every business makes, over and over again, is to treat every customer the same. It's understandable that they would fall into this way of doing business, because the alternative-treating every customer as an individual-is more complicated and challenging than pretending that one size fits all."
"Here are just a few of the ways customers are different, and that require you to treat them differently: . . ."
Read the full article by Micah Solomon (photo, left) . . .As a business writing expert, I should have known that I’d get the wrong response. I had written the email in a way that was easy for me but misleading for my reader, a woman named Lea. Requesting a tour…
As a business writing expert, I should have known that I’d get the wrong response. I had written the email in a way that was easy for me but misleading for my reader, a woman named Lea. Requesting a tour…
"This kind of discussion is all about degrees of certainty. In other words: how sure you are about something. It’s important to know, or at least to guess, how certain something is. How else can you plan? How else can you decide the right course of action? And just like other common topics of discussion, English has many idioms for expressing certainty. In today’s lesson, we’re going to look at some of these expressions."
"We’ll hear a conversation between Maria, Tom, and Gavin, who work for a company that makes mobile apps for children. The three colleagues are talking about several new ideas being considered in the company. More specifically, they’re discussing how certain they are about the potential for each app."
Part 1 can be heard here.
Listen to part 2 of the podcast . . .
"This kind of discussion is all about degrees of certainty. In other words: how sure you are about something. It’s important to know, or at least to guess, how certain something is. How else can you plan? How else can you decide the right course of action? And just like other common topics of discussion, English has many idioms for expressing certainty. In today’s lesson, we’re going to look at some of these expressions."
"We’ll hear a conversation between Maria, Tom, and Gavin, who work for a company that makes mobile apps for children. The three colleagues are talking about several new ideas being considered in the company. More specifically, they’re discussing how certain they are about the potential for each app."
Listen to the podcast . . .Scenario: Imagine that you run a classy beachside hotel. Many of the hotel rooms have balconies that face the beach. Everyone walking from the beach toward the hotel can see the balconies. When guests hang wet bathing suits, towels, and…
Scenario: Imagine that you run a classy beachside hotel. Many of the hotel rooms have balconies that face the beach. Everyone walking from the beach toward the hotel can see the balconies. When guests hang wet bathing suits, towels, and…
The other night I was traveling from Boston to my home, Seattle. When I arrived at my connection city, Denver, at 7:15 p.m. I received this text message: Your Flight ___ on August 6 from DEN now departs at 11:55…
The other night I was traveling from Boston to my home, Seattle. When I arrived at my connection city, Denver, at 7:15 p.m. I received this text message: Your Flight ___ on August 6 from DEN now departs at 11:55…
How You Should Prepare Students for the Mobile Shift in Business Communication
What’s Disrupting Business Communication? Your Students Are Holding It in Their Hands
Have You Prepared Your Business Communication Students for a Mobile Job Search?
Can Your Students Write Professionally for Mobile Audiences?
