"Have you ever been in a meeting where everyone just wants to complain about a problem? And maybe they criticize every solution that is suggested? Well, if that’s all you do, the problem will never be solved."

"Discussing solutions is all about figuring out what might actually work. It’s about finding the best solution, even if it’s not the perfect solution. So you need to learn how to agree with people’s ideas, either strongly, or with conditions. In other words, you might agree but only if something else can happen."